Booking Conditions

Making a reservation
Confirmation of reservations is subject to availability at the time a written booking and appropriate payment are received at our office and in all cases are subject to acceptance of the following terms and conditions. Should it be impractical for a written booking to arrive at our offices prior to departure (ie. In the case of last minute booking made by telephone), receipt of payment by credit card or any other arrangement mutually agreed constitutes acceptance of our booking conditions. No booking can be regarded as firm until confirmation is received.

Insurance
As a condition of booking you are required to take out our recommended holiday insurance or arrange a policy yourself providing comparable or greater cover under all sections. Our insurance is considered to provide adequate cover for normal requirements and it is your responsibility to provide any additional cover you may require. It is strongly recommended that insurance is taken out at the time of booking.

Payment
When making a booking LESS THAN 8 WEEKS prior to departure date payment in full is required at the time of booking. When making a booking MORE THAN 8 WEEKS prior to departure a minimum deposit of 20% is required.. Infants - no deposit required. Flights £40 per person. The balance in full must be paid no later than 8 weeks before departure. In the event of payment not been received in full by the due date we reserve the right to cancel arrangements made and levy charges as laid out in the Cancellation section below.

Special requests
We will endeavour wherever possible to meet any special requirements but NO GUARANTEE CAN BE GIVEN. Unless specifically agreed by us in writing we cannot accept any booking which is conditional on the satisfaction of a special request.

If you wish to alter a booking
We will do our best to help. An administration fee of £10 per person may be levied for each alteration made. If you wish to alter a booking within 8 weeks of departure, cancellation charges may apply.

Cancellation
If a booking or part thereof is cancelled we must receive signed written advice of the cancellation by registered post and the following charges will then apply from the day of receipt -
More than 56 days prior to departure - Deposit
29 to 55 days prior to departure - 40%
15 to 28 days prior to departure - 60%
0 to 14 days prior to departure - 100%

Descriptions
Our apartment and hotel descriptions are prepared in good faith, often many months in advance, and believed to be correct at the time of publication. There may be occasions when an advertised facility is not available but as we do not manage the hotels or apartments featured, we have no control over the day to day running of the properties. Whilst we will notify any changes wherever possible, we cannot accept liability for the unavailability, temporary or permanent, of any facility not under our direct control. Where satellite TV is provided we cannot guarantee which channels are available unless specifically named although at least one English speaking channel will normally be available.

If we have to alter arrangements
Every effort is made to maintain arrangements as advertised but because they are planned many months in advance changes may occur for reasons which are totally beyond our control. We reserve the right to substitute alternative accommodation of the same or superior standard should this become unavoidable. We do not accept liability for any consequential losses relating to travel or other services provided by other suppliers.

Number of Nights
The 'Number of nights' stated in all of the price panels refers to the number of nights accommodation booked. Some flights are night flights and on arrival in the resort the room/accommodation is immediately available as it has been reserved from the previous day. This, therefore, counts as one of the holiday nights.

Accommodation
The accommodation is reserved exclusively for the persons named or numbered in the booking form or confirmation. Unauthorised occupancy can lead to the whole party being forced to leave the accommodation immediately. In these circumstances re-accommodation is at the additional expense of the client. Certain standards of behaviour are expected by the various local communities and clients are requested to observe them. We reserve the right to terminate without compensation the holiday tenancy of any client(s)
whose behaviour is causing annoyance or damage to property or persons whether employees, other clients or apartment owners.

Problems and Complaints
In the event of a problem or complaint this should be brought to the immediate attention of the Hotelier through reception, supplier of the accommodation and also to our resort office in Puerto Rico whose name and address are shown on our accommodation voucher. This gives the Hotelier or supplier concerned the opportunity to resolve any problem on the spot and minimise any inconvenience. It also enables us to monitor the standards of our suppliers to identify and avoid any future problems.

Most problems are quickly resolved, however, should a problem persist or it is felt necessary to persue the matter further then it is essential that the full details are reported to our local office and a Customer Services Report is completed or otherwise notified to our office in writing. Where possible we will endeavour to take immediate action to resolve problems as quickly as possible.

In the unusual event of a problem remaining unresolved on return to your homeland and providing that the correct procedures have been followed, full details together with a copy of the written complaint complaint to the supplier and/or our overseas office should be received at our head office, not later than 28 days after your return, by registered post. We will make full enquiries and, wherever possible, respond within 28 days.

Overseas Hoteliers and Suppliers frequently refuse to entertain any complaints not properly notified in writing at the time and failure to follow the above procedures will make it difficult, or impossible, for us to persue the matter or secure compensation where appropriate at a later date.

The company does not accept any liability where our complaint procedures have not been observed or full written details are not received at our UK office timeously.

Disputes and Limits of our Liability
In the event of any dispute concerning standards of accommodation or services provided by employees of Holiday Homefinders our liability shall not exceed the cost of the accommodation and/or services provided. (Personal injury and death excluded)

We accept no liability for the actions of those concerned with any aspect of holiday arrangements who are not employed by us and over whom we have no direct control.

We accept no liability for consequential losses relating to travel or arrangements made with other parties.